Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and protect our gaming services. This includes details you supply directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. We also collect identity verification documents required by law to comply with anti-money laundering and responsible gambling regulations.

Technical and Usage Data

When you visit our site we automatically collect certain technical information such as your IP address, browser type, device identifiers, pages visited and time spent on the platform. This helps us understand how our services are used and allows us to maintain a smooth experience.

How We Use Your Information

We process your data to create and manage your gaming account, process transactions, verify your identity, prevent fraud, and ensure compliance with licensing conditions. We may also use the information to communicate important updates, send responsible gambling messages, and, where you have consented, provide personalised offers and promotions.

Any marketing communications include clear options to unsubscribe at any time. We do not sell your personal data to third parties for their own marketing purposes.

Sharing and Disclosure

We share data only when necessary. This may include trusted service providers who assist with payment processing, identity verification, customer support, analytics and IT infrastructure. All partners are contractually obliged to keep your information secure and to use it solely for the purposes we specify.

We may also disclose information to regulatory authorities, law enforcement agencies or other authorised bodies when required by law, to protect our legitimate interests, or to investigate suspected breaches of our terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse performance and deliver relevant content. Some cookies are essential for the site to operate, while others help us understand user behaviour or remember your preferences.

You can manage your cookie preferences through your browser settings or our cookie consent tool. However, disabling certain cookies may affect your experience on the platform.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. Access to your information is restricted to authorised personnel who are bound by confidentiality obligations.

While we strive to protect your data, no system can guarantee complete security. You are also responsible for keeping your login credentials confidential.

Your Rights

You have several rights regarding your personal data, including the right to access, correct, delete or restrict processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise these rights, please contact our support team. We will respond within statutory timeframes and may request proof of identity before processing your request.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our customer support team via live chat or by emailing our designated privacy address. We aim to address all enquiries promptly and transparently.

This Privacy Policy was last updated on 15 March 2025.